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Category Archive: Member Bios

  1. Meet Ginger & Nicole of Allure Hair Spa

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    Tell us about your background.

    Ginger:  I have been doing hair for over 20 years, I’ve always worked in the Boros. Nicole and I worked together for years and wanted to go out on our own and definitely be in Northboro.  This is our 7th year in business now and its great.

    Nicole: I come from a family that has owned a small business in Shrewsbury for 96 years.  I grew up here in Northboro, went through the school systems and graduated from Algonquin.  I graduated from Rob Roy hair academy in 1995 and jumped right into the business.  I have been an assistant manager and manager of salons.  Ginger and I had worked together for years when deciding to go out on our own and start a new adventure together.  In 2009 we opened Allure Hair Spa.

    What inspires you?

    Ginger: People inspire me.

    Nicole:  My inspiration is helping people in any way that I can and making them feel good about themselves.

     

    What do you love about small business?allure002

    Ginger:  I love that you can be a little more personal with people.

    Nicole:  I love the ability and freedom it gives you to make decisions that help people and the community that I personally feel are important.

     

    Why did you choose Northboro?

    Ginger:  We love Northboro and all of our clients are in this area.

    Nicole: There is not a better town than Northboro.  As a true “townie” raising a third generation here, I wouldn’t go anywhere else.

    allure003Why do you feel that supporting local business is important?

    Ginger:  We need to support eachother and work together to keep this a great community.

    Nicole:  Local business makes a town what it is and keeps the community close.

     

     

    allure004Being local and small, tell us what you feel is the most
    important element to customer service?

    Ginger:  I believe you need to be as helpful as possible, make people feel welcome and comfortable.

    Nicole:  It’s so important to be available and there for your clients. communication and support is so important.

     

    Quick-fire Round

    • My first job was:  Ginger – Chelo’s Restaurant.  Nicole – Country Candle in Northboro.
    • My favorite movie is:  Ginger – Forrest Gump.  Nicole – Titanic.
    • I cannot live without:  Ginger – Family, wine & cheese.  Nicole – Coffee & family.
    • Beach or mountains:  Ginger – Beach.  Nicole – Both.
    • The best advice I ever received is:  Ginger – in trying times, it’s time to try.  Nicole – Follow your heart and always stay true.
    • A cause I care deeply about is:  Ginger – Cancer research.  Nicole – Alzheimers.
  2. Meet Alicia William of Aliste Marketing, Inc.

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    Tell us about your background and how Aliste Marketing, Inc. came to be?

    In 2008, Alicia Williams, Founder of Aliste Marketing, decided to pursue the dream of owning a business. With zero investors or clients, she took the leap of faith to build a creative marketing company that brought businesses to the forefront of their target audience.

    Growing from a one-person operation to gaining a global reach, today Aliste Marketing specializes in developing unique marketing strategies that are enhanced through original content creation. With a dedicated team of partners bringing over 75 years of executive marketing, operations, design and IT experience, our clients’ success reaches over hundreds of industries and countries.

    The focus at Aliste Marketing is to enhance existing businesses through effective content creation, while fostering budding businesses and entrepreneurs through inspiration and education.  Our niche is understanding your business and target audience in order to implement strategies that achieve your company goals.

    Aliste Marketing is unique because we identify the opportunities in your business and design a custom plan that is geared specifically to the campaigns and content that resonate with your target audience. Our team is hyper-focused on what makes you unique and I think that is what makes us in turn unique.

     

    aliste-facebook-profile-180x180

    What inspires you?

    If you are going to spend the majority of your life working, it better be something you love and enjoy. My family from day one supported me in that mission and encouraged me to pursue my idea.  Every day, creating a fun place to work and designing strategies with amazing clients…that is what inspires me to keep growing!

     

    What do you love about owning a small business?

    It is hard for me to stop and look back at how far I have come….my instinct is to continue looking forward and hitting that next milestone.  After having my son, I am slowly learning that looking back at where I started is the key to forging forward.  My biggest accomplishment would be creating jobs for other passionate people.

    Why did you choose Northboro for your business location?

    I grew up in Southborough, went to Algonquin High School where I met my husband and decided to settle in Northboro to raise a family.  We love Northborough because it is that small New England town with big business opportunities to grow a strong network of like minded entrepreneurs.  

    Why do you feel that supporting local businesses is important?

    As a local business I understand the impact that one sale has on the bottom line, the payroll and being able to grow a solid team.  Supporting local businesses isn’t just about keeping companies in the town, it is about creating a community that attracts more amazing members, unique products and services that you can’t get online and growing family businesses for years to come.  We live in a digital world…that is what my business is all about… but when it comes to where you want to live, we want to be able to say hi to the Butcher and have them remember our name or walk every Sunday to the coffee shop and they immediately know your order- that is in essence what a community is…you can’t get that through online shopping.

    Being local and small, tell us what you feel is the most important element to customer service?

    That feedback is not something you should take personally (they don’t know you personally), the feedback is targeted at work you did (good and bad). Once I realized this I was able to gather so much information from clients on what they didn’t like and most importantly what they loved.  This helps us do more of what is working and less of what isn’t.

     

    aliste-facebook-profile-180x180Do you have a favorite customer story you want to share?

    Working with a company that had an internal marketing department, they realized quickly that something wasn’t working.  The Aliste team came in and creating a customized strategy that hit all of their pain points in order to accomplish their goals.  After only 4 months, our team implemented more than they had done in the past year, increased the ROI of all marketing efforts and changed the overall perception of factory to one of caring and community culture.  That is what we love to do- understand your story and share it so people fall in love with the products and services.

    Quick-fire Round

    •         My first job was:  Babysitting for local neighbors.
    •         My favorite movie is:  Anything that makes me laugh.
    •         I cannot live without:  Chocolate
    •         Beach or mountains: Beach
    •         The best advice I ever received is:  Everyone is the same regardless of their title.
    •         A cause I care deeply about is: Anything to do with children and supporting their growth.
  3. Meet Kate Shaw of Central One Federal Credit Union

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    Tell us about your background and how your career in banking came to be?

    I grew up in Shrewsbury and graduated from Shrewsbury High School. I then attended The Ohio State University, and thought I wanted to work in the social services field. After a short time in the field (10 weeks, I think?), I quickly realized that was not the career for me. I ended up managing a retail store, and eventually managed a branch of a very large bank. However, I still wanted to help people and the big bank did not give me the freedom to do so. Eventually I found a home at Central One, where I feel like I am able to help people with their financial goals.

    What is your favorite aspect of your job?

    My favorite part of my day is helping people. I will have members come into the credit union looking for guidance – typically after they have hit some sort of financial bump in the road. I remember one woman who was new to the credit union, and I could tell there was something going on in her personal life that was weighing on her. I set her up with her new accounts, and kept talking with her. Se started to tear up and told me that she was going through a divorce and I was the first person she had told. I wanted to cry with her. Having been through that situation myself, I let her know that although she couldn’t see it now, everything would be ok. We talked for over an hour that day. I can’t describe how touched I felt that she was comfortable enough with me to share something so personal — and after knowing me for such a short time. I still see her now and then, and she is doing very well. I am so happy for her and so proud of what she has accomplished.

     

    What do you love about working for a small business?

    1I love having the support from Central One to be involved in the community. For instance, I teach financial literacy classes in the schools.  We have a program for the 4th graders called “The Money Trail” – it is a program we developed at Central One to teach kids about where their money goes when they deposit it into their savings account – from the teller line to the Federal Reserve Bank. We developed another program called “Road to Financial Independence” that we teach in Shrewsbury and Westborough High Schools (Algonquin – I am available if you are interested :)). The senior math students learn about budgeting, balancing checkbooks, importance of savings, and managing credit. We want the high school graduates to be savvy about their money, and not fall into debts they can’t possibly imagine paying back.

    Why do you feel that supporting local businesses is important?  

    The small businesses are the ones who support the local Little League, or the G3arden Club, or the Girl Scouts. The  impact is seen immediately in the community. Without local sponsorship, the Little League team might not have uniforms this year. If we don’t support the businesses that support our towns, then eventually there will be no one there to give support.

     

    Being local and small, tell us what you feel is the most important element to customer service?

    From my very first job, it was instilled in me that you do whatever it takes to make the customer happy. If a customer wants something, you find a way to say yes. I have taken that advice with me to every job I have had. I always remember that without customers, I don’t have a job, so I better do everything I can to keep my customers happy and keep them coming back.  

    Quick-fire Round

    •         My first job was: cashier at Home Quarters
    •         My favorite movie is: Better Off Dead
    •         I cannot live without: TV (I admit it – I love TV!)
    •         Beach or mountains: neither – I like the city.
    •         A cause I care deeply about is: Hunger – no one should have to worry where their next meal is coming from.

     

  4. Meet Tom & Jane of Lowe’s Variety and Meat Market

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    headerLowe’s is located at 255 W. Main Street, Northboro.

    Tell us about your background and how Lowe’s came to be?

    Lowe’s has been a family business since my grandparents opened a store in Westborough in 1948. I have been working in our family store since I was 9 years old and in the third grade. I bought Lowe’s  Variety and Meat Shop in 1986 and successfully moved it in 2006 to Northborough Shopping Plaza.

    2016 NLF Lowes Market-1 JSWhat inspires you? 

    I am inspired by watching what it takes to be successful in a small town. We all want to belong to a team, a group, a part of history, but most importantly, we want to be seen and recognized.

    What do you love about owning a small business?

    I love owning a small business because of the impact you can have on the youth you hire, the families you connect with, and the community you serve.

    Why did you choose Northboro for your business location?

    2016 NLF Lowes Market-25 JSWe first opened on the corner of Route 20 and Route 135 then brought Lowe’s Meat Market to 23 West Main Street and then to the plaza we are in now. I would say Northborough kept providing me new opportunities.

    Why do you feel that supporting local businesses is important?

    Local Business is the wheel that turns a town into a home.

    Being local and small, tell us what you feel is the most important element to customer service? 

    The most important element to any business is to remember that your customers have made a choice to frequent you.

    Quick-fire Round2016 NLF Lowes Market-13 JS

    • My first job was: The family newspaper route
    • My favorite movie is: The Sound of Music
    • I cannot live without: A Lowe’s grinder
    • Beach or mountains: Both—I love the beach in summer and skiing in the winter.
    • The best advice I ever received is: Always fix mistakes and try to make them only once. 
    • A cause I care deeply about is: JDRF and Special Olympics
  5. Meet Rita Matraia of The Core Connection

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    coreThe Core Connection & Yoga Loft located at 290 West Main Street in Northborough is a premier fitness studio offering a variety of classes to address all fitness needs. Our overall focus is correct movement, body awareness and core engagement in order to provide a safe and effective environment for getting strong and staying healthy. We offer Pilates on the mat and reformer, Yoga, Zumba, Barre, Barefoot Cardio, Personal Training, Restorative Exercise and much more. Our programs meet the needs of teens to elders. There is truly something for every BODY!

    About Rita:  Starting my career in the business world as an auditor and completing my MBA in Entrepreneurship provided me with the skills needed to thrive in today’s business world. As a young competitive gymnast, the capabilities of the body had Core Imagealways fascinated me and throughout my business career, movement was always my escape during heavy work loads. I came to realize that physical activity was my true passion and I was driven to help others incorporate movement into their lives. Helping my clients to achieve their goals pushes me to continually learn more and more about the body in order to provide an exceptional level of fitness training.

     

    What inspires you?

    My clients inspire me the most because they are so committed to living full, healthy lives and work hard to make fitness and well-being a priority in their lives for themselves and their families.

    What do you love about owning a small business?

    So many things! I love the team of instructors and staff that I work with. I love being able to implement the latest fitness research immediately into the business so that all can benefit. And I love being able to give back to the community with events like the Turkey Trot (a Thanksgiving Day 5k to benefit the Northborough Food Pantry).

    Why did you choose Northboro for your business location?Core image 5

    My husband is from Northborough and we decided to raise our family here because it is such a wonderful town. I wanted to have a positive effect on the community that I live in. This was extremely important to me.

    Why do you feel that supporting local businesses is important?

    This is is where we live and work. It is important to support each other and keep our community strong by providing jobs and economic opportunity to our local community. This will enable us to continue to deliver unique services and products that you just can’t get in big chains.

    You’re celebrating 8 years. Congratulations!! What do you attribute this success to?

    Building this business one client at a time and one instructor at a time.  I take the time to consult with potential clients about the different classes we have and what I think would be best for them. I have worked hard to find expert instructors who understand movement and have the commitment and the vision that I have to help others. The clients who work out at The Core Connection know that we are a family that supports each other, works hard and has fun together.

    core image 4Quick Fire Round:

    • My first job:  Providence Journal Paper Route at 12 years old
    • My favorite movie: Working Girl
    • I cannot live without: Movement and the great outdoors
    • Beach or mountains: Mountains! Hiking and breathing fresh air.
    • The best advice I ever received: Love what you do.
    • A cause I care deeply about:  Hunger

    Photo’s by Joyce Maranto of Maranto Studios

  6. Meet Laurie Heffernon from Done in a Day Decorating

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    done-in-a-day-decorating-logoDone in a Day Decorating is located in Marlborough, generally serving clients within Greater Boston, Metrowest and Central Mass.

     

    Tell us about your background and how Done in a Day Decorating came to be?

    I have a Master’s degree in Economics and for 11 years I worked at Sun Life in Wellesley in insurance product management and marketing.  I originally wanted to go to school for interior design but I could not make that work at the time, so I went down a different road.  I left Sun Life after the expenses of my daughter’s college were complete.  The timing was then right for a change.   I started my design company in November 2004 after I became certified in staging (to sell a home) and redesign (use what you have decorating) – hence the name “Done in a Day Decorating”.  My business has evolved over 11 years to be

    more traditional interior design, but I still do an occasional staging or redesign job.

    heffernon bedroomWhat inspires you?

    The beauty of the world and its spaces.  I am always looking at the details wherever I go, I like to internalize what makes things looks great, and why some things are off. This gets me in trouble if I don’t watch my eyes when I get invited to a party in someone’s house!  I love color, depth, texture, balance, and fun design!  I dream interior design!

    What do you love about owning a small business?

    Independence; owning the “product” yourself; meeting new people weekly and working with other small businesses.  I also like the freedom to visit my daughter and grandchildren in Virginia without coordinating one more person’s corporate project deadlines.  My business is flexible.

    Why did you choose the Northboro area for your business location?

    Because that is where I live!  I have a home office in my home in Marlboro but in 11 years I have met there with a client just once.  Client meetings are at their home or while we are shopping (if they like to tag along.)  My husband and I both grew up in Framingham and moved to Marlboro 18 years ago.

    Why do you feel that supporting local businesses is important?

    It’s hard to be a small business owner now. Just think what the internet has done to store owners?  Just think of the “free” heffernon traditional-dining-roomguidance store owners give away to patrons who then purchase online from businesses with low overhead.  I network within my business community on a weekly basis. There are innumerable ways to help each other succeed in our businesses.  Shopping local is so important to our economy, and to making it unique!

    You said you’re celebrating 11 years. Congratulations!! What do you attribute this success to?

    Studying the world and continuing my design education.  Happy clients who spread the word about me.  A formal background in business planning, marketing, and product management.  And, a great crew of local entrepreneur experts who advise me and make my designs come to life.  I could not do it without them!

    Do you have a favorite customer story you want to share?

    That’s hard.  I have several favorite clients, but stories?  I would have to say that the best stories would come though situations where clients hire me because they know they have no design talent but they push back on every change that I suggest.  When I finally get them out of their comfort zone, and we finish the project, they can’t believe they fought so hard and have trouble parting with their room to go about life!  Success!

     heffernon traditional-bedroomQuick-fire Round

    • My first job was: McDonald’s in Framingham on Rt. 30.
    • My favorite movie is: Not sure…? So many.  I keep telling new homeowners to watch “Money Pit.”  You have to have a few months under your belt to appreciate it.  Make sure you go to the bathroom before you see it.
    • I cannot live without:  My wonderful husband John.  I would be lost.
    • Beach or mountains: Beach.  St. John every year!  But, we stay on a mountain there!
    • The best advice I ever received is:  If you don’t love what you do, don’t get stuck doing it your entire life.
    • A cause I care deeply about is: Education and preserving history for future generations.

     

    Portrait by Nicole Leblanc at Le Petite Studio

     

  7. Meet Sue from Just So Designs–Susan Ogar Photography

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    Just So Color LogoJust So Designs–Susan Ogar Photography is a Northborough-based studio specializing in children, families and high school senior portraiture.

     

    Tell us about your background and how Just So Designs-Susan Ogar Photography came to be?

    I’ve always loved art and design. I was 5 when I tried to create a photographic print from a slide in my family’s basement. When I was 13 I developed my first print in the darkroom and there was no turning back. It wasn’t a direct route, but the dream was there… In 2007, after a rewarding career in Marketing and Design, I decided to take the leap and follow my bliss. I had studied film photography and photojournalism in college and beyond and embraced the challenges of learning the the ins and outs of digital photography. Just So Designs-Susan Ogar Photography was born. My goal is to capture moments in the life of real people and create pieces of art that can be enjoyed for generations. I am a Board Member of the Professional Photographers Association of Massachusetts and love working with and learning from other photographers.

    2015 Family portfolio logoWhat inspires you?

    Light, Life, Beauty…. Often the little moments inspire me. A mother kissing her child to comfort her or a quite moment between a couple…those are what I love to capture in my work. Life inspires my photography and photography inspires my life.

    What do you love about owning a small business?

    I love that I can create something from soup to nuts and I love working with people. It’s funny, when I started in photography, I was doing mostly landscapes and artsy work. I wasn’t sure if I wanted to photograph people. Now, the people are my favorite part!

    Why did you choose Northboro for your business location?

    Northborough is my home. It just made sense.

    We moved here 15 years ago from the city to raise our family in a smaller town with good schools and access to great locations. What we found was a rich local community filled with amazing shops, restaurants and, best of all, wonderful people.

    Why do you feel that supporting local businesses is important?

    I have always loved local businesses–even as a kid, growing up in Sudbury, I used to love to go to the local gourmet shop for cheese and candy, and later in Boston and Brookline. Local business is the heart of every community.2013 PPAM Portrait-1 Russo FB

    Being local and small, tell us what you feel is the most important element to customer service?

    Personal contact and relationships are everything to a small business. I love when I receive good customer service and always strive to give my best to each client. I want people to LOVE not only their photos, but also their experience with Just So.

    Favorite Customer Story: All of my clients come with a story. Two years ago, I started a special project Honoring Mothers of Children with Special or Different Needs. In doing the project, I have learned so much and met such amazing and strong women. The experience has changed the way I work with children and I am the one who is feels honored to work with such wonderful people.


    NLF -5513 Sue Ogar Final(2)Quick-fire Round

    My first job was: Mowing lawns with my brothers and working as a lighting assistant with a local wedding photographer.
    My favorite movie is: Stand by Me.
    I cannot live without: Sunshine and light.
    Beach or mountains: I am a true Beach girl. My husband loves the mountains. So, now I love both….
    The best advice I ever received is: The best things in life aren’t things.
    A cause I care deeply about is: Education and Pediatric Cancer. Our family has recently become involved with the amazing Ty Louis Campbell Foundation http://www.thetlcfoundation.org (SuperTy).

     

    Photo’s by Nicole Leblanc at Le Petite Studio

  8. Meet Kim Gebo of Ebb n’ Flow Yoga

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    ebbnflow logo

    Ebb n Flow Yoga is located at 265 Main St in Northboro. Whether on a mat or in the air,  giving you a new perspective on your practice is their goal.

     

    Tell us about your background and how Ebb n’ Flow came to be:

    Ebb n’ Flow yoga was an idea brought into practice by a mother daughter team. Whenever I ebb too high, she is always there to reel my head back out of the clouds, or whenever she flows too low I’m there to pull her back up to the surface. This comfort, strength, and confidence that we find in the ebb and flows of our own family is what we hope to establish here at Ebb n’ Flow yoga. The place for you to come to be grounded, to be well and to find ones true self.

    What inspires you?ebbnflow-4025

    All things can be a source of inspiration.

    What do you love about owning a small business?

    Owning a small business allows you to be part of and serve your local community.  We wish to serve our community by promoting health and wellness and to inspire peace and bliss for many.

    Why did you choose Northboro for your business location?

    We already had a local connection and it made sense to continue that.

    Why do you feel that supporting local business is important?

    Supporting local businesses gives you the feeling of supporting your neighbor.  You get to interact with real people who live in, work in and support the community.

    Being local and small, tell us  what you feel is the most important element to customer service?

    We feel that being genuine and treating others the way you would like to be treated are strong customer service strategies.

    ebb n flow 2Quick Fire Round:

    • I cannot live without: good health
    • Beach or mountains: why choose?
    • The best advice I ever received is: Expect nothing and you will be pleasantly surprised with what comes

     

    Photo’s By Nicole Leblanc At Le Petite Studio

  9. Meet Ande Lockwood, Owner of Craftworks

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    CWlogoCraftworks is Located at 243 West Main St, tucked in the corner of the Lowes Market plaza, is a hidden gem of American and local made gifts and an array of classes fit for any knitting, crochet or fiber enthusiast.

    Tell us about your background and how Craftworks came to be?

    I come from a family of artists and have always been encouraged to find my ‘niche’ which turned out to be primarily quilting and sewing, and in later years evolved into anything that involved fiber of any type. Hence, knitting, crochet, weaving etc etc.NLF Craftworks-7 JS

    In the early 80s we moved from Southern CA to Northboro and shortly thereafter I became involved with a craft cooperative in town – Craftworks. Craftworks opened their doors in 1979 and we have yet to skip a beat, adding new crafters all the time. There are over 80 crafters currently involved with the shop.   

    What inspires you?

    I am truly inspired by nature, colors and textures, especially the unexpected combinations. If you stand still and look around you will be amazed at all the colors, shades of green, textures of everything around you and translating this into yarn/fiber … Maybe I see fiber dyeing in my future! But in the meantime definitely adding weaving ….

    What do you love about owning a small business?

    I love the flexibility of being able to help folks, support the community in small ways and share the love of what we do with others.

    NLF Craftworks-6 JSWhy did you choose Northboro for your business location?

    Many of the founding members of the original cooperative lived in Northboro – as does our family – so it made sense to stay here in town.

    Why do you feel that supporting local businesses is important?

    Local business is able to give back to the town in so many ways that a large business  is not able to do. We get to know the folks who live here, their passions and their struggles, and as they visit our shop we are able to reach out in so many of the small ways that make a difference in people’s lives, like giving them a much needed hug, an ear to listen, or a shoulder to cry on and to help them find the perfect gift or project. Small business is the fabric that lends a hand to a town defining its character.

    NLF Craftworks-12 JSBeing local and small, tell us what you feel is the most important element to customer service?

    One of the most important elements is that we are able to reach out to customers and make them feel special as they all are, and to be aware of what is going on in their lives, to share with them things we think they will enjoy.

    Do you have a favorite customer story you want to share?

    There are so very many it would be difficult to choose one…. so many small things like being able to help an 80+ year old customer who wanted to pick up and finish a sweater she started over 30 years ago. We were able to figure out the pattern, where she was, she finished it and wore it proudly!

    NLF Craftworks-2 JSQuick-fire Round

    My first job was: as a lapidary

    My favorite movie is: Pretty Woman

    I cannot live without: my family and almonds

    Beach or mountains: ohhh tough one – off season beach

    The best advice I ever received is: to do what your heart says is right

    A cause I care deeply about is: Wounded Warrior Project/ our Vets we owe them so much

    Photos by Sue Ogar of Just So Designs

  10. Get to Know Linda Bock from Beezers

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    BeeZers is located at 277 Main St in the Trombetta’s building. Famous for serving the most insanely delicious Chicago Hot Dogs around, also has a fun menu of gourmet hot dogs, paninis, sandwiches and wraps.

    Tell us about your background and how BeeZers came to be?

    BeeZers came to be based on my obsession with Chicago hot dogs. I was born and raised in Chicago, so I grew up eating them. When my family moved to Northboro in 1993, I could not find authentic Chicago hot dogs in New England.
    beezers hotdogs

     A Chicago hot dog is an all all-beef dog served in a poppy seed bun, topped with yellow mustard, neon-green relish, chopped onions, tomato and cucumber slices, a crisp dill pickle and a sprinkle of celery salt. Sport peppers from the Windy City are optional. A total party for your mouth!

    Both my husband Steve and myself had extensive background in the foodservice industry in Chicago and on the West Coast, so when it came time to open a business – a restaurant featuring Chicago hot dogs made perfect sense.

    What inspires you?

    In my case, it is not so much what, but who. My two smart, savvy, independent daughters inspire me.

    What do you love about owning a small business?

    I have this great boss! Seriously, the thing I truly love most about being an entrepreneur is sharing good food experiences with others. I agree with Julia Child, “People who love to eat are always the best people.”

    Why did you choose Northboro for your business location?

    Northboro chose my family when we moved from California over 20 years ago because of the excellent school system. We fell in love with this charming town, the wonderful community, and its ideal location. It was an easy decision to stay in town when it came time to open a restaurant.

    Why do you feel that supporting local businesses is important?

    The most basic reason: Simple economics. Compared to chains, locally-owned businesses return a much larger share of their revenues to the community. And really, can you imagine a world with just the big box stores?

    Being local and small, tell us what you feel is the most important element to customer service?beezers-3836

    The most important element to customer service is surprise – a pleasant surprise. That intangible little something that happens to leave a great impression of a business. Don’t you just love it when a salesperson goes out of their way to find something that was made for you, a service person fits you in at the last minute, or when a server gently nudges you towards the best menu selection? I love when a BeeZers customer is pleasantly surprised by our customer service. It could be by finding out that we serve our hot dogs on amazing  fresh-baked bakery buns, (shout-out to Crown Bakery in Worcester). People are also pleasantly surprised to find out that we are a nut-free business, offer Chicago-style Vegan hot dogs, and use fresh Romaine lettuce and tomatoes from Berberian Farms for our wraps.

    Do you have a favorite customer story you want to share?

    Several years ago, BeeZers was at another location in Northboro for 12 years. We employed hundreds of teens over those years. My most recent customer service story happened on July 12 when a former employee stopped by BeeZers to get her Chicago hot dog fix along with her 7-day-old baby, her husband, her sister (who also worked for us), and her step-daughter. You guessed it, my favorite part was getting to hold Baby Grace!


    Quick-fire Round

    • My first job was: At a dry cleaners in Chicbeezers wrapago. Fun Fact: Ernie Banks,“Mr Cub,” was a customer.
    • My favorite movie is: The Lord of the Rings Trilogy. i love the epic tale of friendship.
    • I cannot live without: Laughter.
    • Beach or mountains: Beach!!!
    • The best advice I ever received is: Forgive. My dear, sweet friend taught me that it is not worth it to hold grudges because life is too short.
    • A cause I care deeply about is: Literacy. I have been a Community Reader in Northboro for 10 years. I love to share my love of reading with young children, and I hope I encourage them to read.

     

    Photo’s By Nicole Leblanc At Le Petite Studio